Shipping costs and times
-Delivery 3-5 working days € 5.90
-Delivery 1-2 working days € 7.90
- free delivery for orders over € 150
Usually we ship only to ITALY. If you wish to receive the products abroad, please contact us by email, providing us with information on the items to be shipped and the destination address, and we will send you, in a short time, a shipping cost estimate.
FULFILLMENT OF THE ORDER
We will process your order in 1 working days from receipt of payment, within the limits of stock availability. In the event that one or more items are not immediately available, we will notify you immediately and we will agree with you the possibility of a partial shipment.
Once payment has been received, we will entrust your goods to the Express Courier, whose approximate delivery times are 1/2 working days after collection, in most Italian locations. For delivery times you will not have to consider Saturdays and holidays. Any delays occurring to the Courier during transport are not our responsibility and cannot constitute grounds for withdrawal or give the right to compensation.
Your products will be delivered during office hours, to the address you have indicated in the order form: since it is not possible to agree on a precise delivery time with the Express Courier, we recommend that you use an address where someone is always present for the withdrawal. Remember to indicate exactly both the house number and the postal code of your area and that the name you have indicated to us must always coincide with the name or number shown on the intercom. When you collect the goods, always check that the number of packages shown on the transport document coincides with those ordered and that the packages delivered to you are intact.
However, if at the time of delivery you or your representative were absent, the Express Courier will leave a non-delivery notice through which you can request the free return of the shipment, according to the methods indicated in the notice, within the following 3 days. If the goods are not collected at the second passage, the Express Courier will keep the goods in storage at its warehouse for three days. We hope that you will collect the goods: otherwise, we will be forced, with regret, to charge you the additional costs for non-collection of the shipment.
For any inconvenience related to your shipments, you can contact our assistance service (firstname.lastname@example.org), which will help you in solving problems.