Refund policy
Right of withdrawal
You may withdraw from your purchase within 14 days of the delivery date, without giving any reason and without penalty, for products that can be returned intact, with their original seal unbroken, and put back on sale without any health risk (Article 52 et seq. of the Italian Consumer Code [Codice del Consumo], Legislative Decree 206/2005).
Products excluded from the right of withdrawal
Pursuant to Article 59, paragraph 1, letters (d) and (e) of the Consumer Code, the right of withdrawal is excluded for:
- products that are liable to deteriorate or expire rapidly, such as fresh meat and fresh products;
- sealed products which have been opened after delivery and which are not suitable for return for reasons of hygiene or health protection.
The right of withdrawal is available to consumers: it does not apply to purchases made for professional purposes.
How to exercise the right of withdrawal
Write to info@salumeriatoscana.shop within 14 days of delivery, with the subject “Exercise of the right of withdrawal”. You may use the withdrawal form, but this is not mandatory. To allow us to handle your request more quickly, please state: order number and date; name and address; the products you wish to return; an email address or telephone number at which you can be contacted.
Withdrawal applies to the product in its entirety: if a product consists of several parts, for example a gift basket, it is not possible to return only part of it.
Returning the products
Following your request, we will send you the instructions and the address for the return. The products must be sent back within 14 days of the notification of withdrawal. The shipping costs for the return are borne by the customer.
Refund
We refund all payments received for the returned products, including standard delivery costs (proportionally, if the return concerns only part of the order), within 14 days of the day on which we received the notification of withdrawal, using the same payment method used for the purchase. If you chose a delivery method more expensive than the standard one, the difference is not refunded. We may withhold the refund until we have received the products or until proof of their shipment has been provided.
Damaged or non-conforming products
If a product arrives damaged, not intact or different from the one ordered, write to us at info@salumeriatoscana.shop, attaching photos of the product and of the packaging: we will agree with you on a replacement or a refund. In such cases, you do not bear any costs. The legal guarantee of conformity provided for by the Consumer Code remains unaffected.
Contact
For any questions about returns and refunds, write to us at info@salumeriatoscana.shop.