Returns and Refunds Policy

a) Cases of exclusion of the right of withdrawal
Pursuant to art. 59, paragraph 1, lett. d) and e) of Legislative Decree 6 September 2005, n. 206 (Consumer Code) (the "Consumer Code"), the right of withdrawal is excluded in relation to:
a) the goods purchased by a B2C Buyer who does not qualify as a "consumer" within the meaning of Article 3, paragraph 1, letter (a) of the Consumer Code and / or which requires an invoice;
b) assets that are liable to deteriorate or expire rapidly;
c) sealed goods which are not suitable for return for hygienic reasons or related to health protection and which have been opened after delivery.
Notwithstanding the provisions of the previous paragraph (Complaints), with reference to the cases of exclusion of the right of withdrawal listed above, the B2C Buyer, in particular, is informed and accepts that among the products that "risk deteriorating or expiring rapidly" all include food products, as the characteristics and qualities of these types of products are subject to alteration also as a consequence of inappropriate storage. Therefore, for hygienic and user protection reasons, the right of withdrawal is applicable only for products purchased through the B2C Platform that can be returned to the Seller, intact in their respective seal, and put back on the market without endangering the health of consumers.

b. Exercise of the right of withdrawal
The B2C Buyer will have the right to exercise the right of withdrawal, pursuant to art. 52 and ss. of the Consumer Code in relation to specific products, other than those listed in paragraph (a) above, provided that these have not been opened or their seals altered after delivery.

In cases where the exercise of the right of withdrawal is allowed, the B2C Buyer has the right to withdraw from the purchase contract with the Seller for any reason, without the need to provide explanations and without any penalty.

To exercise the right of withdrawal, the B2C Buyer must send to the Company, within 14 days from the delivery date of the products covered by the purchase order, a written communication by e-mail to the following email address with the subject "Exercise of the right of withdrawal", expressly declaring its intention to withdraw and providing the following additional information:
the. purchase order number and date;
ii. purchase order delivery date;
iii. the name and address of the B2C Buyer;
iv. the indication of an email and telephone number of the B2C Buyer;
v. article code or articles for which you intend to exercise the right of withdrawal.

The right of withdrawal applies to the product purchased in its entirety; therefore, if the product is made up of several components or parts, the right of withdrawal cannot be exercised only on part of the product purchased.

Upon receipt of the communication of exercise of the right of withdrawal, the Company will proceed to open a practice for the management of the return and to notify the Seller of the exercise of this right, which must promptly organize the withdrawal of the products that they are subject at their own expense, by appointing a specific courier or, where agreed with the Company, any of the Shipping Partners. The Company will then communicate to the B2C Buyer the instructions on how to return the products provided by the Seller who must intervene no later than 14 days from the date of communication of the exercise of the right of withdrawal to the Company.

In case of exercise of the right of withdrawal, the B2C Buyer will be refunded the full amount of the returned products within 14 days from the day on which the Company was informed by the B2C Buyer's decision to exercise the right of withdrawal, without prejudice to the Company's right to suspend the payment of the refund until the actual receipt of the products.

The refund will be made using the same payment method used by the B2C Buyer