FAQs

Of course, all the most common payments are envisaged, including payment on delivery, which can only be made in cash, and will have a surcharge of € 4 to be added to the order.

We try our best to ship the items as fast as possible. Please allow 1 day of time for the preparation of your order shipment, the average shipping time is 1-3 days.
The tracking numbers will be updated 1 days after your order has been SHIPPED. If you don't have a tracking number i, please send us an email at info@salumeriatoscana.shop.

We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must return it at your own expense, once we receive the product we will refund the full amount of the original purchase. Please include a name and order number on returned packages.
Note: If your package is on its way, you need to wait for it to arrive and return it before receiving a refund.

You can cancel your order without penalty! You must cancel your order before shipping. If the item has already been sent, please use our easy return system for a full refund.

If you spelled wrong or you entered an incorrect address automatically, simply reply to your order confirmation and confirmation email. Once you have double checked if the address indicated is wrong, kindly notify us by e-mail at info@salumeriatoscana.shop If the address indicated is incorrect, we can change the address to the correct one within 24 hours. No refunds will be given after 24 hours of incorrect submission.

Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 1-3 working days.

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@salumeriatoscana.shop and we will be happy to help you in any way possible.
We receive a large number of emails, if you would like to receive a timely reply, please attach your order number and solve the problem clearly, thank you.

Yes, of course, the shipment takes place while maintaining the cold chain, the products are vacuum packed and placed in special food polystyrene boxes, refrigerated to guarantee the quality of the product.

Yes, for orders over € 65 you are entitled to free shipping, when you have entered the shipping details, select the Free Shipping box, and so you will not pay the shipping.

Yes, we regularly carry out international shipments, both in Europe and in the world. Shipping costs vary according to the country of destination, and the method of delivery requested.

You can choose various options after entering the country of destination, before completing the order.