Shipping
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Returns
a) Cases of exclusion of the right of withdrawal
Pursuant to art. 59, paragraph 1, lett. d) and e) of Legislative Decree 6 September 2005, n. 206 (Consumer Code) (the "Consumer Code"), the right of withdrawal is excluded in relation to:
a) goods purchased by a B2C Buyer who is not a "consumer" pursuant to Article 3, paragraph 1, letter (a) of the Consumer Code and / or who requests an invoice;
b) assets that are likely to deteriorate or expire rapidly;
c) sealed goods which cannot be returned for hygienic reasons or related to health protection and which have been opened after delivery.
Without prejudice to the provisions of the previous paragraph (Complaints), with reference to the cases of exclusion of the right of withdrawal listed above, the B2C Buyer, in particular, is informed and accepts that the products that "risk deteriorating or expire rapidly" include all the food products, as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate storage. Therefore, for hygienic reasons and for the protection of the Users, the right of withdrawal is only applicable for products purchased through the B2C Platform that can be returned to the Seller, intact in the respective seal, and put back on the market without endangering the health of consumers.
Any right of withdrawal in favor of the Buyer for purchases of Fresh Meat must be considered excluded and this is because this contract relates to the sale of goods made to measure or clearly personalized. Likewise, the nature of the products (fresh meat) determines that they cannot be returned as this would cause their irreversible deterioration.
The Seller assumes no responsibility for the delay or failure to deliver the products due to force majeure or unforeseeable circumstances that may occur at any stage of production, processing and shipping.
The Seller will not be liable to any party or third party for damages, losses and costs incurred as a result of the failure to execute the contract for the reasons mentioned above, since the buyer is only entitled to a refund of the price paid.
The Purchaser indemnifies the Seller for any liability arising from the issue of incorrect tax documents due to errors in the data provided by the Purchaser, the latter being solely responsible for the correct insertion.
The Seller assumes no responsibility for the conservation of the product if it is not withdrawn from stock within the prescribed time.
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The meat is shipped in special isothermal boxes, after being vacuum packed, and with the aid of synthetic ice, with express delivery 24 hours if requested.